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Customer Service
This course provides an introduction to customer service work, teaching the necessary knowledge and skills. It covers the basics of delivering effective customer service and how organizations plan and deliver it. It also emphasizes teamwork and maintaining professionalism while working.
Episode 4
11:59
How to work as part of a customer service team
Episode 3
21:04
How personal behaviour affects the customer
Episode 2
20:08
How organisations’ plan and deliver their customer service
Episode 1
21:36